Terms and Conditions of Sale

RETURN TO ALL TERMS AND CONDITIONS DEFINITIONS GENERAL REGISTRATION DESCRIPTION AND AVAILABILITY OF PRODUCTS PRICES AND PROMOTIONS ORDERS ACCEPTANCE OF ORDER DELIVERY ACCEPTANCE GOODS DAMAGED IN TRANSIT CANCELLATIONS AND RETURNS COMPLAINTS AND FEEDBACK SECURITY AND PRIVACY SEVERANCE LAW DEFINITIONS ”We” or “Us” means the company SPCB UK Limited. The “Website” means "spcb.co.uk" or any subsequent URL or any other branch of the Website owned and operated by SPCB UK Limited. “Customer” or “You” means the person or company who accesses and uses this Website. ”Personal Information” means the details provided by you on registration or by completing the order form. "Product" means any product offered for sale by SPCB UK Limited via the website. ”Conditions” means these Terms and Conditions applicable to the use of this Website or to the relationship with us when placing an order via this Website. "United Kingdom" means England, Wales, Scotland, and Northern Ireland BACK TO TOP GENERAL All products displayed on this Website are offered by SPCB UK Limited, the contracting party for any order that you place. Our registered office is SPCB UK Limited, The Meridian, 4 Copthall House, Station Square, Coventry CV1 2FL. Our Registration Number is 3399233 (England and Wales) and our VAT number is 727552423. If you require any assistance in relation to this Website, please Contact Us. You are provided with access to this Website in accordance with the Terms and Conditions of Website Use and any orders placed by you must be placed strictly in accordance with these Conditions. These Terms and Conditions of Sale apply to all transactions via this Website. They do not affect your statutory rights. By using the Website you agree to be bound by these Terms and Conditions. These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. You agree that you will use the Website only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. You agree that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information. We may change these Conditions at any time. Any changes will take effect on the date they are posted on the Website. Your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed and before making any purchase. If you do not agree with any change to the Terms & Conditions you should not continue to use the Website. We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. BACK TO TOP REGISTRATION You agree that the personal information that you provide when you register as a customer or place an order is true, accurate, current and complete in all respects. You are obliged to Contact Us to notify us immediately of any changes to this information. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Your use of this Website signifies your consent to us collecting and using Personal Information about you as specified below to complete the order process and in accordance with our Security and Privacy policy. Should we choose to change our Policy for any reason, the changes will be posted here, to keep you informed of how we collect and use your personal information, and when we may disclose it. We may also use this information to send you information on Products, promotions or special offers on occasion. You may also unsubscribe from any promotional emails by replying with the word “unsubscribe” in the subject field or by clicking on any “unsubscribe” link. Alternatively, simply Contact Us. Your Personal Information may be disclosed to other businesses within our organisation and to reputable third parties who will help process your order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place. We will not release your Personal Information to any company outside of our organisation for mailing or marketing purposes. Please see our privacy policy. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so. You are entitled to receive a copy of the information we hold on you for a nominal charge to cover costs. To arrange for a copy to be emailed to you please Contact UsBACK TO TOP DESCRIPTION AND AVAILABILITY OF PRODUCTS Each Product purchased is sold subject to its Product Description which includes any specific Conditions related to that Product including estimated delivery dates, warranties and after-sales service. We have made every effort to display our products as accurately as possible. We take care to ensure that all descriptions are correct at the time when the relevant information is entered onto the system and updated as necessary. Due to individual batches, new lines and the variation of colours displayed on your monitor, we cannot guarantee that the products will be exactly as seen on your monitor and browser. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. For certain goods, information concerning stock availability is not available on the Website. We endeavour to keep all other availability information as up to date as possible; however it will be subject to change. We will do our best to contact you in the event of changes affecting an order you have placed. Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the goods you have ordered have been despatched to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation & Returns Policy. We reserve the right to withdraw any goods from the Website at any time. We will not be liable to you or anyone else for withdrawing any goods from the Website. BACK TO TOP PRICES AND PROMOTIONS All prices and charges are quoted in UK £ sterling. They include any VAT payable but exclude postage and packaging charges unless otherwise stated and until the payment processing stage. You will be told the total price of the transaction before you complete your purchase. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination. Although we endeavour to ensure that all pricing information on the Website is accurate, in the rare event that a Product is incorrectly priced on the Website, we reserve the right not to supply that item. We will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. Prices that are reduced for sales and promotions are only valid for the specified period. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order. BACK TO TOP ORDERS An order can be made by telephone or via email or the Shopping Cart facility. You can Contact Us to place an order proforma or to set up an account – . We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the goods you have ordered have been despatched to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation & Returns Policy. If you wish to order goods which may only be purchased by persons of a certain age, you will be asked when registering on the Website to declare that you are of the appropriate legal age to purchase the items. If we reasonably believe that you are not legally entitled to order certain goods, we reserve the right to cancel your order. BACK TO TOP ACCEPTANCE OF ORDER We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: 1. Provide your real name, phone number, e-mail address, payment details and other requested information 2. Be over 18 years of age. 3. Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable. By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Non-acceptance of an order may be a result of one of the following: 1. The product you ordered being unavailable from stock. 2. Our inability to obtain authorisation for your payment. 3. The identification of a pricing or product description error. 4. You not meeting the eligibility to order criteria set out in the main Terms & Conditions. BACK TO TOP DELIVERY Notification of despatch of goods may be confirmed via email. Once this email has been sent we may not be able to change any delivery details. Therefore, it is your responsibility to ensure that you are happy with the details in the email acknowledgement of your order. If you request any different or specific delivery times, please contact us by replying to our email acknowledgement, by emailing us at We cannot promise that we will meet all of your requirements, but will make every effort to do so. If we cannot despatch a Product to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full. Any date or period for delivery shall be considered as indicative. Different Products may have different delivery times. We will usually await availability of all Products prior to despatch and an email will be sent to you as confirmation. You can contact us if you would like the Products despatched at different times. We are only able to deliver to addresses in the United Kingdom and the Channel Islands. Orders will be sent to the delivery address that you give us at the order or registration process. We cannot be held responsible if this delivery address is incorrect. If you wish to change your delivery address prior to despatch of goods when the order is "IN PROGRESS" you must contact the Customer Services team to ascertain if this is possible. We will use our reasonable endeavours to ensure that the estimated delivery times are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control. We will not be responsible for delays in the delivery caused by any third party. If a Product is not received after a reasonable time, please contact us to ascertain its location. If lost in transit, you must follow the instructions that we will give to you to confirm non-receipt, whereupon, the order may be cancelled or a replacement sent free of further charge. Once a Product has been signed for at the delivery address, it is no longer our responsibility and all risk of damage to, or loss of, the goods shall pass to you. Refunds will not be given if your gift is not passed to the main recipient. If you intend to cancel your order in accordance with the Cancellation & Returns Policy, you must keep good care of the goods pending their return to us and ensure that they are packaged correctly for return. We reserve the right to refuse a cancellation if the Product is deemed unfit for resale. BACK TO TOP ACCEPTANCE The Customer must inspect the goods on receipt. (This does not however affect the customers's statutory rights). BACK TO TOP GOODS DAMAGED IN TRANSIT If, on delivery, a Product is found to be damaged or faulty, you are to confirm this on the delivery note where applicable and inform us within 7 working days. If you do not inform us within 7 working days, we will have no liability for a Product said to be damaged/faulty on delivery. Any faulty Product is to be returned to us via Recorded Delivery in its original packaging. When returning goods, please provide the order number, your name and address, the original invoice and return to us at SPCB UK Limited, 80 Ryland Road, Welton, Lincolnshire, LN2 3LZ. We will reimburse these extra postage costs. We will also give you the option of cancelling the order and receiving a full refund or arranging a replacement of the faulty items. BACK TO TOP CANCELLATIONS AND RETURNS Should you wish to cancel or return any of your goods, you may only do so in accordance with our Cancellation & Returns Policy. Any contract can be cancelled with a money back guarantee as long as we have been notified within 7 working days of receipt of goods. The Products are to be returned to us at your own expense (unless damaged or faulty) in original packaging via Recorded Delivery. We will offer a full refund as long as the Products are unused and in merchantable condition for resale. Please note that postage costs on the original order are not refunded unless the Products are damaged or faulty. Please provide us with the order number, your name and address, the original invoice and return to us at SPCB UK Limited, 80 Ryland Road, Welton, Lincolnshire LN2 3LZ BACK TO TOP COMPLAINTS AND FEEDBACK We want all our customers to be completely satisfied with our service. Should you have any comments or complaints, please Contact Us. We deal with complaints effectively, fairly and confidentially. We aim to send an acknowledgment within 3 working days, keeping you notified of progress. If your telephone call is not answered immediately, we will endeavour to contact you on the next working day. BACK TO TOP SECURITY AND PRIVACY You should also read our Security and Privacy policy. BACK TO TOP SEVERANCE Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity and enforceability of any one part shall not affect the validity and enforceability of any other part. BACK TO TOP LAW These Terms and Conditions are governed and shall be interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply. BACK TO TOP BACK TO HOME PAGE BACK TO ALL TERMS AND CONDITIONS