We have tried to make ordering as easy as possible and we aim to accommodate most of your needs. Goods should be dispatched within 2 working days. The method of delivery is chosen according to the product, your delivery location and the weight of goods.
New Customers: You can purchase products online and pay by credit/debit card at the secure checkout. You can also place orders by contacting us by phone or email to order products on a proforma basis, pay by credit/debit card or arrange to make payment by cheque or bank transfer. Companies and contractors can enquire about setting up a credit account. To do this please call us on 01673 895130 or email us at firstname.lastname@example.org.
Proforma: If you prefer, you can request a proforma invoice. You can then pay by credit/debit card, cheque, BACS or intra-account transfer, funds must be cleared prior to the dispatch of goods.
Setting up an account: If you are a registered company, you can set up a credit account by contacting us and completing a short application form. We will send you our Terms and Conditions as well as the application form. We will require your company details and the details of two companies whom we may contact to request a credit reference.
Account Holders: Once you have an account, you can contact us with details of your order which must include a Purchase Order Number. We will send you order confirmation price together with delivery information, if necessary. Payment will be required prior to the end of your credit period as agreed by us (normally 30 days). Payment can be by credit/debit card, cheque or by BACS as above (Proforma).
Dispatch should be made within 2 working days of your order. Confirmation emails will be sent once your item is ready for dispatch and is en-route to you.
Delivery is usually made within 2-4 working days of your order being received. Delivery fees are set according to the type of product ordered, weight, delivery method and your delivery area at the cost to us as charged by the courier.
Please note that due to the size and nature of many of our products, delivery is not generally made by 'economy courier' and can rise quite sharply for Highlands, Islands and Ireland in many cases. The delivery charge includes a small handling charge to cover packaging and administration. If you have any questions regarding deliveries and charges, then please do not hesitate to contact us. PLEASE NOTE THAT VAT WILL BE LEVIED ON HANDLING AND DELIVERY CHARGES.
Please Check your goods immediately upon receipt
All packages, particularly those containing sprayers and accessories, should be checked to ensure that contents are complete as soon as possible upon arrival. Any missing, damaged parts or damaged components must be notified to us within 48 hours otherwise replacement parts will be subject to our standard delivery charges.