Frequently Asked Questions

Products

We have many customers ask us this question and, indeed, have visited customers only to see that they have managed to fit their Procart filters back to front. So, this is not a stupid question and you are not alone in being unsure which is the front and which is the back of these concertina filters.

Our standard white, Procart and Procart I filter is fitted with the flatter side facing into your spray booth therefore the deeper folded 'V' section is the back of the filter. The diagram below shows this for you and it also demonstrates how the Procart filter works and how it holds onto the overspray or dust that you produce. The overspray enters the filter through the hole on the front and is drawn into the deep 'V' section. As the air circulates within this area the paint is absorbed by the cardboard and held whilst the air exits the filter via the offset hole on side of the 'V'.

If you have a Procart H, Procart HS or a Procart M2 that are constructed with a fibre layer, then this media should be installed facing the back as it is designed to act as a secondary level of filtration.

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With all our fibreglass filtration products there is a back and a front. It may not always be obvious, but it is important that the product is fitted correctly so that you are getting the most efficient and effective filtration.

Our PROFIBRE rolls are coloured green and white and it is the green side that faces into the spray booth therefore it is this face that the overspray hits. If you are using our specialist PROPORA filter, then it is the purple side that faces into the spray area.

Both these filters are ‘progressively built’ which means that the fibres are closer together the deeper into the filter you go. So, the fibres are closer together at the back of the filter than they are at the front. This is so that the larger overspray particles are held on the front of the filter whilst the smaller particles are held towards the back. If the filter is fitted, back to front, then it will block very quickly.

Delivery

Providing that the goods you have ordered are in stock then we aim to dispatch orders within 1 working day. Orders are normally sent on a next day service with a few exceptions such as palleted goods and a delivery address in some parts of the Highlands and offshore.

Many orders are with our customers the following working day, especially if the order is placed before midday. If you choose our 'express' despatch option, then your order is treated as urgent and it will be sent at the earliest possible time.

However you place your order, either by telephone, email or directly on our website we will inform you, as soon as possible, if your goods are not in stock and when they will be available


All of our orders are sent with professional courier companies and are tracked. You will be informed when your consignment leaves us therefore the delivery should be with you within 1-2 working days. If you have not received your order within this time, then please let us know.

Whilst we check on despatched orders every day, no system is perfect, so we may not be aware that your delivery is late. The most important thing is that we know your delivery has not been made so that we can resolve any issues and have your order with you as soon as possible.

We can be contacted by telephone on 01673 895130 or use our CONTACT US page.

Our standard delivery rate is £10.00 per order. This covers the packaging, paperwork and the actual delivery to your chosen delivery address. This charge is for England, Wales and Scotland with an additional charge for some Highland and Central London locations as well and Northern Ireland and islands.

Given that many of our products are either heavy, bulky, or liquids there can be additional charges depending upon the volume of goods ordered.

Your delivery charge will be confirmed during the check-out process and BEFORE you are asked to pay for anything. If you would like a confirmed delivery charge before you order, then please just call or contact us via our CONTACT US page.


It is very important to inspect your delivery before accepting it from the courier. If it is damaged or parts are missing, then you can refuse the delivery.

If this is not possible at the time, then any damage must be reported to us within 5 days so that we can investigate and arrange a replacement and we may ask for photos to help with any potential claim we may have to make.

The most important thing for us is that you have the goods you ordered and, in the condition, that you expect.

Ordering

You can order either by telephone, email or directly on this website. You can decide which is the easiest and most convenient way for you for you to place your order.

If you are an established customer or have an account with us, then you can email your order together with a Purchase Order number. You will receive confirmation of receipt of your order and an estimated delivery date.

We are more than happy to set-up a trade or credit account for you if you are going to be a regular customer.

You will need to complete an application form and, once established, your account will change your payment terms to 30 days EOM. Your account will also allow you to log-in to this website and place your orders using a Purchase Order number.

If you place your order via this website then, once the ordering process is complete, you will receive an automatic order confirmation.

If your order is placed over the telephone or by email then the order confirmation will be sent once the order details have been entered onto our system. You will also receive a confirmation when your order is despatched together with a receipt or invoice.

Different customers use purchase order numbers in different ways. Some insist that a number is used for every order placed and others only when an order is placed on account.

For either way, we are happy to take an order number and it will be shown on the appropriate paperwork including invoices, statements, receipts and delivery notes. If you are placing an order using your credit account, then we will insist on an order number before we despatch goods.

Payments

You can pay for your order by PayPal or most types of Credit or Debit cards with orders placed via the telephone or on this website. We can also issue a Proforma invoice and will accept payment by bank transfer or cheque.

If you have an account with us, then you will be invoiced with terms of 30EOM with final payment accepted by any of the above methods.

For orders placed on the website then, as soon as your order is complete, you will be issued with a receipt by email.

For all other orders your receipt will be sent once payment has been confirmed. For credit accounts, you will receive monthly statements showing your order and payment history.

Other

From time to time, we send news and special offer discounts and voucher codes to our customers. These are sent by email to customers who have given us their email address and opted in to the newsletters when placing an order, if sending feedback, requesting that their email address is added to our marketing list or by contacting us separately to make such a request.

These email offers are entirely optional and customers can opt out at any time. We do not send contact information to any third party.

If you are not on our marketing list currently and would like to be, please contact us.

We are here to help with your production and resolve issue. We will make recommendations based upon the information you give us, our experience, conversations and are happy to visit you if it is going to help resolve any issues and ensure that you are using the best products and have the best process in place.